FAQ - Frequently Asked Questions

• Why do I receive none or only a few meeting requests?
• Why publishing a high quality collaboration profile makes sense?
• How does the matchmaking work?
• How can I register to the event?
• What type of information do I need to fill in the registration form?
• Who is the Participant?
• What is the meaning of "support office"?
• Password forgotten?
• Collaboration Profiles - Is it possible to insert more than one profile?
• Is it possible to modify my profile?
• How can I book meetings?
• Can I refuse a meeting request?
• When will I get my personal meeting schedule?
• What if, due to unforeseen reasons, I cannot participate in the matchmaking event?

Why do I receive none or only a few meeting requests?

• None?  Have you activated the B2B meeting checkboxes?

• Only a few?  - The better your profile the more meeting requests you will receive.
  Often companies want to bypass the registration quickly and do not insert high quality and meaningful organisation descriptions and collaboration requests (I am offering ..., I am looking for ...)
  A low quality profile doesn't engage other companies or encourage them to contact you ...

Why publish a high quality collaboration profile?

• Co-operation profiles give you the opportunity to publish and promote your collaboration requests before and after the event.
• Event participants as well as any other web user can find and read your organisation details and your published profile.
• A statistical analysis of 500 matchmaking events showed that high quality profiles are visited about 50 to 150 times.
• The better your profile the more meetings requests you will receive at the end.

How does the matchmaking work?

At a matchmaking event people meet and greet at high speed. Bilateral meetings take usually 20 or 30 minutes, which is usually enough to forge business, research or technological connections. Then the bell rings and the next meeting starts.

Each participant registers with a co-operation profile which will be displayed at the event website. Each participant can select meetings with other participants they would like to personally talk to online. A few days before the event, each participant will receive a meeting schedule, showing WHO they will meet, WHEN and WHERE.

What are the benefits of participating in the matchmaking event?

All participants can present their expertise, projects or technologies online BEFORE the event. The co-operation profiles will be extensively promoted. Participants can contact each other before the event and know exactly who they will meet on the day. A matchmaking event therefore presents a very efficient and focused way of finding new collaboration partners.

How can I register to the event?

Click on the green button  "Register" on the startpage to start the registration process.  

What type of information do I need to fill in the registration form?

• Form 1: Event sessions, Payment options (if available), Remarks for the event organizers
• Form 2: Contact data (Person and Company) - give some information about the organisation you are working for, its focus and areas of activity.
• Form 3: Collaboration profile (if you attend the matchmaking sessions)
  It is VERY IMPORTANT to receive many high quality meeting requests
  Properly fill in the co-operation profile and give details on e.g. technology/product/project, innovative aspects, current stage of development and the target partner sought.
  The co-operation profile is your virtual business card - the higher the quality, the more participants will select you for bilateral meetings!

Who is the Participant?

The Participant is the person who will participate in the matchmaking event and who is responsible for the inserted profiles.
Participants should indicate their contact details (especially e-mail and mobile phone number) to be directly informed about registration, agendas or changes in the event set-up.

What is the meaning of "support office"?

"Support Office" is usually the Enterprise Europe Network office in your region that support companies doing international business free of charge. If your region is not listed in the drop-down menu, please select "Other".

Password?

You can choose a password during the registration process.

Password forgotten?
Click on the  Login button where you will find a "Forgot password?" link; the system will generate an email with further instructions.
N.B. The registration emails contain an "Autologin Link". Via this link you can directly sign-in to your personal dashboard without having to re-enter your email address and password.

How to change the password?
Please log in with your Autologin link (you will find it in the email you received after your registration) and go to Change Password.

Collaboration Profiles - Is it possible to insert more than one profile?

Yes, it is. Every participant can insert several profiles. Please note that profiles are associated with participants.
The same organisation can be registered several times with different participants (contact person).

Is it possible to modify my profile?

Yes, it is. Log in via the login button or the autologin link you have received with your registration email.
In your personal dashboard you can use the tabs to modify any of the content you have already inserted.

When will my profile be available online?

Every profile will be quality checked by the event organiser.
If it meets the quality criteria it will be published, if not, you will be contacted by the event organiser to adapt your profile.

How can I book meetings?

Booking is opened about 2-3 weeks before the event after most of the participants have registered.
You will be informed by email when booking starts.

1. Select the link "Participants" from the main menu.
2. Use the green button "Book meetings" which you can find on each participant's profile.

Can I refuse a meeting request?

Yes, of course.

1. In your dashboard select the tab "Meetings" to list all meeting requests (own bookings and guest bookings).
2. Use the button "Reject" to refuse a meeting request.

In case this event is operated in Opt-Out booking mode (meeting requests are by default accepeted, but can be rejected) - What is the reason for this?
Experiences have shown that less than 10% of the meeting requests are usually rejected. Therefore the booking mode "Opt-Out" keeps the burdon low for the majority (90%) of participants, by not asking them to confirm a request they are going to accept anyway. Results: less email traffic; fewer meeting requests waiting for approval.

When will I get my personal meeting schedule?

1. You will receive a preliminary meeting schedule by email one week before the event.
2. Your final meeting schedule will be sent by email 2-3 days before the event
3. You will get your final schedule from the event reception desk. This will take into account last minute changes and cancellations.

What if, due to unforeseen reasons, I cannot participate in the matchmaking event?

Please inform the event organiser immediately.
If you have booked meetings or you have been booked for meetings, please get directly in contact with your meeting partners and tell them that you cannot keep the appointment.