SPLC Connect

FAQ - Frequently Asked Questions


Why isn't a meeting I booked on my schedule, even though it was accepted? 

There are several ways this can happen:

  • One reason is that the other person has accepted more meetings than they have time slots available. Meetings are scheduled on a "first cmoe, first serve" basis, so if others requested meetings before you, they would have priority.
  • The most common reason is that your availability doesn't line-up because the other person didn't sign up for the same one-on-one time slots as you. Or, your schedules do overlap a little, but someone else had higher priority because they requested a meeting with that person earlier.

You can send the other person a message through the app to ask if they can add any more one-on-one sessions to their schedule (for example, during the 6-8:30pm networking reception time).


Why haven't I received any or many meeting requests?

  • None? 
    • You may not have indicated that you are available for any of the one-on-one meeting sessions. Go to "Your Account" and click on the "Registration" tab to see what Sessions you have signed up for.  Check the boxes to add or remove sessions.
    • Check to see if your profile has been approved. Purchaser's profiles should be approved shortly after registration. Supplier profiles are only approved by the Planning Committee, upon review. If your profile has not been approved, for any reason, no on can see your profile or book meetings with you. If your profile does not appear in the Participants listings, this may be the case. 

  • Only a few? 
    • The better your profile the more meetings requests you will receive. When you originally registered, did you go through the questions quickly without providing meaningful and qualitative information about solutions you need or offer? Go to "Your Account" and click on the "Organization" and "Cooperation Profile" tabs to provide more details that will help you come up when people are searching and browsing the Participant List. Examples of Good Profiles (click "Cooperation Profile" tab after opening link): Supplier Example 1, Supplier Example 2, Supplier Example 3, Supplier Example 4Buyer Example 1, Buyer Example 2  


I've accepted a meeting, but now how do I set a meeting time?

The scheduling is done automatically within the one-on-one Sessions/Rounds you indicated you wanted to participate in when registering. (You can review and modify your selections by going to "Your Account" > Registration tab.) The matchmaking algorithm tries to schedule everyone's meeting requests so that all requested meetings receive a time and table assignment. In cases where more people have requested a meeting with someone than that person has openings, priority is given on a "First Come, First Served" basis. That is, the persons who requested a meeting with that person first will get scheduled before someone who requested a meeting later. A preliminary scheduling will happen towards the end of the week before the event. And then a finalized schedule will be provided in the 24 hours before the meeting. When you arrive on-site, you will be given a printed, personalized schedule for your meetings.


When will all the accepted meeting requests be scheduled by the matchmaking algorithm?

A preliminary scheduling will be run towards the end of the week before the event. And then a finalized schedule will be provided in the 24 hours before the meeting. When you arrive on-site, you will be given a printed, personalized schedule for your meetings.


What is a "cooperation profile"? Why would I have more than one?

Cooperation profiles are where you get to describe in detail what solutions you are looking for, or, that you are offering. You can think of them as "topical matchmaking profiles" where you can have one for each topic you really want to talk about. Most people will do just fine describing all of their topics of interest in one cooperation profile. But, if you have one or more highly divergent areas of interest (for example, you are a supplier with two very distinct lines of business), you may want to create a cooperation profile for each so that when people book meetings with you, you will know which of your lines of business they are interested in discussing. To edit or add cooperation profiles, go to "Your Account" and click on the "Cooperation Profiles" tab. Examples of Good Profiles (click "Cooperation Profile" tab after opening link): Supplier Example 1, Supplier Example 2, Supplier Example 3, Supplier Example 4Buyer Example 1, Buyer Example 2 


Why should you publish a high quality cooperation profile?

  • A statistical analysis of 500 matchmaking events showed that high quality profiles are visited about 50 to 150 times.
  • The better your profile, the more (and better targeted) meetings requests you will receive. Examples of Good Profiles (click "Cooperation Profile" tab after opening link): Supplier Example 1, Supplier Example 2, Supplier Example 3, Supplier Example 4Buyer Example 1, Buyer Example 2 
  • Suppliers: Your organization profile and cooperation profiles are your application to participate in the event. Even if you received an invitation to register, the Planning Committee will review your profile to determine if what you are offering in your profile aligns well with needs expressed by purchaser members, and, reflects genuine innovation or high performance from a sustainability perspective. Investing in creating a high quality profile can increase the chances the Planning Committee will accept your application to participate! 


How does the matchmaking work?

See the detailed instructions on the How It Works page.


How can I register for the event?

Click on the green "Register" button at the top of the right column on any page of this site. 


Is there a fee for the event?

There is no fee for Buyers.
There is a $250 fee for Suppliers. Suppliers will only be asked to pay this fee after their application/profile has been approved by the Planning Committee. After approval, you will be sent a link to pay the $250 registration fee, after which point your profile will go live and you can participate in requesting and accepting meeting invitations.


How Can SPLC Suppliers Ensure They Are Considered?

All SPLC Supplier Role members are invited to submit a detailed profile on the matchmaking website, immediately. To get started, click the green "Register" button at the top of the righthand column. The committee of purchasing professionals leading the supplier selection process will consider these profiles when selecting suppliers to admit to the event. There is no guarantee that member suppliers will be invited to participate given that spaces will be allocated in proportion to and in alignment with the needs of the registering purchasers. 


Do I have to travel on Memorial Day for this?!

No need to travel on Memorial Day!


Who is the Participant?

The Participant is the person who will participate in the matchmaking event and who is responsible for the participant profile.
Participants should indicate their contact details (especially e-mail and mobile phone number) to be directly informed about registration, agendas, or changes in the event set-up.



You can choose a password during the registration.

Password forgotten?
Click on the  Login button. There you will find a link "Forgot password?". Use this link to receive an email with further instructions. (Also, your original registration confirmation email contains a so-called "Autologin Link". Via this link you can directly sign-in to your personal Dashboard without entering your email address and password.)


Cooperation Profiles - Is it possible to insert more than one profile?

Yes, it is! Every participant has the possibility to insert several profiles, which can be very useful. Cooperation profiles are what show up under your name in the Participants List. If you want to show that you have multiple product service needs or offerings, you can create a Cooperation Profile for each need/offering, or for groups of similar needs/offerings. This will also allow you to know which need/offering someone is contacting you about when you start receiving meeting requests.


Is it possible to modify my profile?

Yes, it is. Log in via the Login button or the Autologin link you received with your registration confirmation email.
Go to "Your Account" and use the tabs to modify any of the content you have already inserted.


When will my profile be available online?

Every profile will be quality checked by the event organizer.

For Purchaser registrants, it will likely be approved and posted within 2 business days.

For Supplier registrants, the profile will be held until the next bi-weekly meeting of the Planning Committee. The Planning Committee will review the profile and decide to approve it immediately, reject it immediately, or hold it for further consideration. One of these three outcomes will be communicated to the Supplier registrant within 2.5 weeks of submission.


How can I book meetings?

Booking will begin on May 5th. See How It Works page for full timeline.
You will be informed by email about the start of the booking.

  1. Select the link "Participants" from the main menue.
  2. Use the green button "Book meetings" which you can find on each participants profile 


Can I refuse a meeting request?

Yes, of course.

  1. Under "Your Account" select the Tab "Meetings" to list all meeting requests (Own bookings and Guest bookings).
  2. Use the button "Reject" to refuse a meeting request.


Why are meeting requests accepted by default?

Experience shows that, on average, only about 10% of the meeting requests are refused. We keep the burden low for the majority (90%) of participants by not asking them to confirm a request they are going to accept anyway. IMPORTANT NOTE: You will receive an email shortly before the event asking you to confirm that you will be attending the event. You must confirm or else we will think you're going to be a no-show, in which case we'll cancel any meeting requests you may have so that the other participant can schedule a new meeting with someone else. 


When will I get my personal meeting schedule?

  1. One week before the event you will receive a preliminary meeting schedule by email (contains most of the meetings)
  2. 2-3 days before the event you get your (more or less) final meeting schedule by email
  3. At the event reception desk you get the very final schedule as paper copy (taking into account last minute changes and cancellations)


What if, due to unforeseen reasons, I cannot participate in the matchmaking event?

Please inform the event organiser immediately.
If you have booked meetings or you have been booked for meetings, please get directly in contact with your meeting partners and tell them that you cannot keep the appointment.



We wish to appreciate the Procurement Division of the City of Ghent, Belgium, for hosting an excellent buyer-supplier matchmaking event during the 2014 EcoProcura Conference. The success of that event inspired SPLC Connect. Learn more about the City of Ghent's sustainable purchasing work

closed since 22 May 2015
Registration 1 Mar – 22 May
Meeting Selection 5 May – 23 May
Event 26 May
Language English
Costs Free for Buyers
$250 for Suppliers
Venue Seattle
Bilateral Meetings
Participants 79
Meetings 311
Canada 3
India 1
United States of America 80
Total 84
Profile Views
Before Event2445
After Event 2670